Return, Refund & Contacts

Refunds and Exchanges:

Refund:

  • We will refund anything that is our error and pay for the shipping fee for return and replace order. Customers need to issue refund request within 7 days upon delivery.
  • We cannot refund due to customer's negligence such as(wrong sizes ordered, wrong address entered, man-induced damages etc.)
  • Once refund request was approved, we will issue a refund within 2 business days, you bank may need 3-7 business days to process the refund.

    Exchanges: 

    • If the item is damaged upon receipt, please take the photos and send it to us within 7 days, we will exchange it for you at our cost.

    Contact Us:

    • Have a question or want to discuss a custom order?  
    • Send us a message at contact us page
    • Send us a message to hi(@)milkCases.com.